All too often, we hear about general aviation businesses hanging on by a thread, scraping by in a fight to survive. Why, then, has US Sport Aircraft, operator of a recreational flight school and the distributor of the SportCruiser light-sport aircraft, continued to grow and thrive over the past nine years?
Patrick Arnzen, the 34-year-old president of US Sport Aircraft, says, “It’s all about knowing your customers, providing them what they want and keeping it fun in the process. Too many times, people finally get the nerve to walk into a flight school, and what do they see? Threadbare sofas with disinterested CFIs talking to each other but ignoring the potential student, or a professional flight academy with dozens of 18 year olds scurrying around in epaulets. These places don’t encourage a business professional or recent retiree to jump into flight training. We do things differently. Our environment is more like a country club than a typical flight school.”